Watch every call. Step in when it matters.
A live board of every call in progress with running transcripts, translations and alerts. Supervisors can whisper to the agent or take the call in one click.
- 01:12
Asha · Sunrise Dental
Hindi · Booking
- 03:40
Kavin · Chennai Motors
Tamil · Needs human
- 00:48
Omkar · Sahyadri Finance
Marathi · EMI reminder
- 02:05
Sravya · Skyline Residences
Telugu · Qualifying
Kavin · Chennai Motors
Asked for a personKavin: Service booking-ku Saturday 11 mani free-a irukku.
Caller: Insurance claim pathi oru person kitta pesanum.I want to talk to a person about an insurance claim.
What Live Calls does
Control room for your voice agents.
Live board
Every call in progress with agent, business line, language, duration and current step in the flow.
Running transcript
Read the conversation as it happens in the original language, with English translation alongside.
Smart alerts
Get notified when a caller asks for a person, sounds upset, mentions a complaint or a call runs long.
Whisper
Send the agent a private instruction mid-call, like offering the 11:15 slot or waiving a late fee.
One-click takeover
Join the call yourself. The caller hears a smooth handover, and you see the summary so far.
Warm transfers
When the agent hands over, the receiving person gets the caller's details, intent and transcript on screen.
How it works
What a handover looks like.
- 01
Caller asks for a person
The agent acknowledges it right away and tells the caller it is connecting them.
- 02
Your team is alerted
The right queue gets an alert with the caller's intent and the call so far.
- 03
Someone picks up
The team member joins with the summary on screen, so the caller never repeats themselves.
- 04
No one free?
The agent books a callback at a time the caller chooses and creates a task in your CRM.
Questions
Live Calls, answered.
Supervisors can monitor calls for quality, and your recording and monitoring notice covers this. When a person joins, the caller is told they are being connected.
Anyone with a supervisor or agent role in your workspace. You decide who can listen, whisper and take over.
Yes. The live board works in a mobile browser, and you can take a call on your phone through your connected telephony.
The agent says your team is not available right now and books a callback for the next working slot.
Final mix · all tracks
See your first live call today.
Point a number at an agent and watch the conversation appear on your board as it happens.