Know what every caller wanted.
Outcomes, sentiment and the questions callers ask most, across all your calls. Turn thousands of conversations into a short list of things to fix.
Calls handled
18,420
+12%
Resolved by AI
71%
+4 pts
Handed to team
9.8%
-1.2 pts
Avg. call
1 m 48 s
-9 s
Appointments booked per week
Top questions
- Clinic timings on Sunday34%
- Root canal cost22%
- Parking near clinic14%
- Reschedule appointment12%
What Call Insights does
Answers from your calls, not guesses.
Outcome tags
Every call is tagged booked, qualified, paid, promised, escalated or unresolved, so results are easy to count.
Sentiment
See how callers felt across agents, campaigns and time of day, and jump to the calls behind any dip.
Top questions
The questions callers ask most, grouped by meaning across languages. Spot gaps in your website and FAQs.
Search every call
Find calls by phrase, outcome, language or caller across all transcripts in seconds.
Handover reasons
Understand why calls go to your team, so you can teach the agent the easy ones and staff for the rest.
Export and sync
Push outcomes and summaries to your CRM, or export to a spreadsheet for weekly reviews.
In the field
Questions teams answer with Insights.
Why are new patients not booking?
Top questions show callers asking about parking and Sunday timings. Adding both to the agent lifts bookings.
Which campaign brings serious buyers?
Compare qualified-lead rates by ad source, project and budget band, straight from call outcomes.
Where do reminders fail?
See which segments go unreachable, which promise and pay, and the reasons borrowers give for delays.
Which orders get cancelled on confirmation?
Group COD cancellations by reason, product and pin code to cut return-to-origin losses.
Questions
Call Insights, answered.
Yes, if those calls run through your connected telephony. Human calls get the same transcripts, tags and sentiment as AI calls.
Sentiment is a guide, not a verdict. Every number links to the underlying calls so you can listen and judge for yourself.
You choose retention per workspace, from 30 days to 2 years. Deleted calls are removed from insights too.
Band includes standard dashboards and exports. Orchestra adds custom reports and API access to raw call data.
Final mix · all tracks
Turn your calls into a to-do list.
Insights start filling in from your very first call. The free trial includes the full dashboard.