1. The Service
The Service lets your business create AI voice agents that answer and place phone calls, build call flows, monitor live calls, review call insights, coach human agents and connect to third-party tools. By creating a workspace you accept these terms on behalf of your business.
2. Your account
- You must give accurate signup details and keep your login credentials secure.
- You are responsible for everything done in your workspace, including by team members you invite.
- You must be authorised to accept these terms for your business.
3. Calling responsibly
You agree that your use of the Service will:
- Follow TRAI regulations and other applicable telecom rules, including permitted calling hours, consent requirements and do-not-disturb preferences.
- Only call people who have a relationship with your business or have agreed to be contacted.
- Keep the AI disclosure at the start of every call. It cannot be removed.
- Give notice before recording any call.
- Offer callers a route to a person or a callback when they ask.
4. What you may not do
- Use agents to impersonate a real person, a government body or another business.
- Clone or imitate a real person's voice without their verified written consent.
- Run spam, robocall campaigns, fraud, harassment or deceptive collection practices.
- Configure agents to give medical, legal or financial advice.
- Reverse engineer the Service, resell it without agreement, or overload it on purpose.
We may pause campaigns or accounts that break these rules, and will tell you why.
5. Your content and data
You own the knowledge you upload, your call flows, and all recordings, transcripts and summaries produced for your calls. You give us permission to process them only to run the Service for you. We never use them to train models for other customers. Our handling of personal data is described in the Privacy Policy.
6. Plans, minutes and billing
- Plans are monthly or annual minute bundles. Extra minutes are billed at your plan's per-minute rate.
- Minutes are measured per second from when a call connects. Unanswered outbound attempts are not charged.
- Telephony charges are separate from AI minutes and are shown separately.
- Prices exclude applicable taxes. Fees are payable in advance for each billing period.
- Refunds follow the Refund Policy.
7. Free trial
New workspaces may include 100 free calls to evaluate the Service. Trial calls follow the same rules as paid calls. Unused trial calls do not carry any cash value.
8. Availability and support
We work to keep the Service available at all times and announce planned maintenance in advance. Phone networks and third-party tools are outside our control, and calls can be affected by them. Support channels and response times depend on your plan.
9. AI limitations
AI agents can misunderstand speech or give incomplete answers. You are responsible for reviewing your agents' knowledge, setting handover rules and monitoring calls. Do not use agents for emergencies or for decisions that need a qualified professional.
10. Liability
To the extent the law allows, our total liability for any claim relating to the Service is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential losses, such as lost profits or lost business.
11. Ending the agreement
You can cancel any time from your workspace, and the plan stays active until the end of the paid period. We may end the agreement for serious or repeated breach of these terms. After cancellation you can export your data for 30 days, after which it is deleted.
12. Governing law
These terms are governed by the laws of India. Courts in Uttar Pradesh have jurisdiction over any dispute, after both sides first try to resolve it in good faith.
13. Changes to these terms
We will email account owners about material changes before they take effect. Continuing to use the Service after that means you accept the updated terms.