Draw the call. The agent follows it.
A visual builder for what the agent says, what it checks and when it hands over. Your operations team owns the script, without writing code.
Call within 60 s of form fill
Trigger: new lead in CRM
Greet, say it is an AI, confirm project
Skyline Residences, Pune
Ask budget, BHK, move-in timeline
Saves answers to CRM fields
Budget fits
Book site visit
Sat or Sun slots
Wants a person
Warm transfer
Sales desk, with summary
What Call Flows does
Everything a good call script needs.
Branches on real answers
Route the call by what the caller says: budget, intent, language, urgency or account status.
Look-ups mid-call
Check the CRM, calendar or order system during the call, so the agent answers with live data instead of guesses.
Actions before hang-up
Send a WhatsApp confirmation, create a CRM task, update a lead stage or trigger a webhook at any step.
Handover points
Mark where a person must take over: complaints, payments disputes, medical questions or simply a caller asking for one.
Versions and rollbacks
Every published change is versioned. Compare outcomes between versions and roll back in one click.
Test calls
Run a test call against any draft from your browser and read the step-by-step trace of what the agent decided.
How it works
Built from blocks your team already understands.
- 01
Say
What the agent says, with variables like the caller's name, appointment time or due amount.
- 02
Ask
A question with expected answers. The agent handles rephrasing and mixed-language replies on its own.
- 03
Check
Look up a record or rule, then branch: slot free or taken, lead qualified or not, payment received or due.
- 04
Do
Book, send, update, transfer or end the call, with a summary saved every time.
In the field
Flows teams publish first.
Qualify and book a site visit
Confirm the project, ask budget and BHK, check visit slots, book and alert the sales manager on WhatsApp.
Pre-due EMI reminder
Verify the borrower, state the amount and date, offer a payment link and capture a promise-to-pay date if needed.
Course enquiry callback
Ask the course and goal, answer fee and batch questions from your catalogue, and book a counsellor call.
Repair job intake
Capture the appliance, issue and address, offer a time window and push the job to the technician queue.
Questions
Call Flows, answered.
No. Flows are built with drag-and-drop blocks. Developers only get involved if you want custom webhooks or API look-ups.
The flow sets the goal, the questions and the rules. The agent handles natural conversation inside that structure, including small talk and rephrased questions.
Yes. Save any group of blocks, like an identity check or a WhatsApp confirmation, and reuse it across flows.
Each version keeps its own outcome numbers in Call Insights, so you can compare booking or resolution rates before and after.
Final mix · all tracks
Write your first call flow free.
Start from a template for your industry and test it on your own phone in minutes.