1. Try before you pay
Every new workspace can start with 100 free calls, so you can test real calls in your languages before choosing a plan.
2. Monthly plans
- You can cancel any time. Your plan stays active until the end of the current month and is not renewed.
- Monthly fees already paid are not refunded for partly used months.
- If you cancel within 7 days of your first paid month and have used less than 10% of the included minutes, you can request a full refund of that first month.
3. Annual plans
- Annual plans can be cancelled within 14 days of purchase for a refund of the unused portion, minus minutes already used at the monthly rate.
- After 14 days, annual plans run to the end of the term and are not renewed after cancellation.
4. Extra minutes and telephony
Extra minutes are charged for calls that actually connected, so they are not refundable. Telephony charges are passed through from carriers and providers and follow their terms.
5. Billing errors and outages
- If you were charged incorrectly, such as a double charge or minutes billed for calls that never connected, we correct it in full.
- If an outage on our side stops your agents from taking calls, we credit the affected period on your next invoice.
6. Plan changes
Upgrades apply immediately and are prorated. Downgrades take effect at the start of the next billing period, with no refund for the current one.
7. How to request a refund
Send a request through the contact page with your workspace email and the invoice concerned. We confirm eligibility within 3 business days, and approved refunds go back to the original payment method within 5 to 10 business days.
8. Accounts suspended for misuse
Fees are not refunded for workspaces suspended for breaking the Terms of Service, such as spam calling or voice cloning without consent.