Better calls from your human team, every week.
For businesses with people on the phones too. AI reviews their calls against your checklist and suggests what to improve, so team leads can coach with real examples.
78
call score
+6 vs last week
Opening and identity check
Clear greeting, verified the customer in all calls.
Empathy
Acknowledged hardship before discussing dues in 9 of 11 calls.
Talk to listen ratio
Spoke 68% of the time. Try pausing after stating the amount.
Next step clarity
4 calls ended without a confirmed payment date.
Talking point for your 1:1
Replay call #2291 at 02:14, where the customer offered a part payment and it was not confirmed.What AI Call Coach does
Coaching built on real calls.
Your checklist
Score calls on what matters to you: greeting, verification, empathy, product accuracy, compliance lines and next steps.
Moments to replay
Jump to the exact second a deal was won, an objection was missed or a payment date was not confirmed.
Talking points
Each week, team leads get two or three specific suggestions per person, ready for a one-on-one.
Team trends
See which skills are improving across the team and where a short training session would help most.
Every language
Reviews work across all 13 supported languages, with translated quotes for leads who do not speak them.
Fair by design
Scores support coaching conversations. They are not meant for automated decisions about anyone's job.
How it works
A simple weekly rhythm.
- 01
Calls are reviewed automatically
Every connected human call is transcribed and checked against your checklist.
- 02
Patterns are summarised
Strengths and gaps are grouped per person, with example calls for each.
- 03
Leads get a short brief
Before the one-on-one, the team lead reads a one-page brief with clips to play.
- 04
Progress is tracked
The next week's scores show whether the coaching landed.
Questions
AI Call Coach, answered.
Calls need to pass through connected telephony or be uploaded as recordings, so they can be transcribed and reviewed.
You decide. Many teams share reports with agents directly so they can review their own calls before the one-on-one.
It is designed for coaching. Scores are a starting point for a conversation and should not be used alone for decisions about anyone's employment.
AI Call Coach is part of the Orchestra plan, and can be added to Band on request.
Final mix · all tracks
Coach with evidence, not memory.
Connect your team's calls and get the first coaching brief within a week.